Case Management is a general term used to cover business functions involving a set of activities that start and finish over a period of time. Examples from the public sector include:
- Grant Applications
- License & Permit Applications and Management
- Regulatory Submissions
Case Management involves scheduling and tracking activities like meetings, approvals, reviews, emails, phone calls and such in order to resolve or otherwise close the ‘case’. Because Case Management is concerned about helping many people keep track of many actions, traditional Customer Relationship Management (CRM) tools are often used as the basis for Case Management software.
CORADIX offers a full set of services supporting the Microsoft Dynamics CRM™ based Shared Case Management System (SCMS).
SCMS is a Government of Canada sanctioned software solution, easily procured through Public works and Government services Canada (PWGSC) with a Memo of Understanding (MOU).
It is not pre-configured out-of-the-box, but provides a highly structured environment to quickly implement a full-scale Case Management solution, with immediate integration into your Microsoft office environment, and with comprehensive reporting and workflow capabilities. CORADIX can help you position this powerful platform into your business strategy.
Our services include:
- Quick-start add-ins to quickly get high-end solutions into production
- Readiness Assessment
- Feasibility Study
- Business Case Development
- Business Process Transformation
- Migration Strategy
- Implementation Roadmap
- Planning and Implementing end to end solutions.
Why Use SCMS?
It is a low risk and predictable way to build a Case Management solution that will be easy to maintain, enhance and scale to your future requirements.
It will quickly help your organization manage correspondence, automate workflows, comply with document management and regulatory guidelines, provide routine and ad hoc reporting, and integrate with your existing applications, all within a familiar Microsoft Office environment.
CORADIX has been building Enterprise Content Management solutions for the Federal Government for over 12years. Our in-depth knowledge of Federal Government legislative requirements for recordkeeping, combined with our experience building Government business applications has empowered CORADIX to build Case Management solutions for organizations that are in the business of Grants and Contributions, Courts/Judicial Management, Compliance Management,
Investigations and Client Service
The CORADIX team has successfully implemented several Case Management solutions for the Canadian Federal Government. From this experience we have developed a framework to ensure a consistent roadmap for the delivery of future implementations.